Privacy Policy for Digi Sports
Effective Date: 05-09-2024
At Digi Sports , we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use and protect it, and your rights regarding your information. We aim to provide complete transparency and ensure you feel confident using our platform.
1. Who We Are
Digi Sports is a free-to-play, skill-based fantasy sports platform designed to help users practice and improve their fantasy sports skills. For any questions about this Privacy Policy, please contact us:
- Email: support@digifantasysports.shop
2. What Information We Collect
We collect various types of information depending on how you interact with Digi Sports .
a. Information You Provide
- Mobile Number: Collected when you sign up or request the app download link to provide you with access to the platform and send updates.
- Consent and Age Confirmation: We collect your consent to our Terms of Service and confirmation that you are over 18 years of age and not from restricted states (Sikkim, Assam, Odisha, Telangana, Nagaland, Andhra Pradesh).
- Communications: When you contact us via email, WhatsApp, or other means, we collect any details you provide, such as feedback, questions, or support requests.
b. Information We Automatically Collect
We automatically collect certain technical information when you visit our website, including your IP address, browser type, and interaction with the website, using cookies and other tracking technologies.
3. How We Collect Your Information
We collect your data through the following methods:
- Direct Collection: When you provide your mobile number, communicate with us, or interact with our services directly.
- Automatic Collection: Through cookies and other tracking technologies when you use our website.
4. Why We Collect Your Information
We collect your information for several reasons:
- To Provide and Improve Our Services: We use your mobile number to send you the app download link and any related updates. We use feedback and interaction data to improve the user experience and enhance the functionality of our platform.
- To Communicate with You: If you opt-in, we use your contact details to send notifications about app updates, new features, and contests. You can opt-out at any time.
- To Ensure Legal Compliance: We ensure that users from restricted states cannot access our platform, and we verify users' ages through a self-declaration process during registration.
- To Analyze and Improve Our Website: Cookies and tracking tools help us understand how you interact with our website and improve usability, content, and performance.
5. WhatsApp Data Handling
You can contact Digi Sports via WhatsApp for support inquiries. Here’s how we handle your data:
- What Information We Collect: We collect your phone number, message content, and metadata when you communicate with us on WhatsApp.
- How We Use This Information: We use WhatsApp solely for general support inquiries. This data helps us address your concerns and resolve any issues.
- No Sensitive Data Collection: We will never ask for sensitive information such as passwords, payment details, or personal identification numbers via WhatsApp. Please avoid sharing such data through this platform.
- Data Security and Retention: WhatsApp communication is protected by end-to-end encryption. We retain messages only as long as necessary to resolve inquiries or as required by law. You can request deletion of WhatsApp data by contacting us.
- Clarification on WhatsApp Communication: WhatsApp is used solely for general inquiries and support. We do not use WhatsApp for unsolicited marketing unless specifically requested by you.
6. How Long We Retain Your Data
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Mobile numbers and other personal information are retained while your account remains active. If you request deletion, we will securely delete your data within 30 days, unless otherwise required by law.
- Analytics data is retained for up to 12 months for statistical purposes, after which it is either anonymized or deleted.
7. Sharing Your Information with Third Parties
We do not sell your personal data to third parties. However, we may share your data with trusted third-party providers for specific services, such as:
- SMS Services: We use Twilio to send app download links.
- Analytics Services: We use Google Analytics to understand how users interact with our website and improve our services.
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and improve the functionality of our website. Cookies allow us to:
- Remember your preferences and settings.
- Analyze website traffic to improve content and performance.
a. Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality, such as login and session management.
- Analytics Cookies: Used to gather data on user behavior, including which pages are visited most frequently.
- Marketing Cookies: Used to track users for targeted advertising and promotional activities.
b. Cookie Consent and Management
We provide a cookie consent banner that allows you to opt-in to non-essential cookies, such as analytics and marketing cookies. You can manage or disable cookies entirely through your browser settings. Disabling cookies may affect the performance and functionality of the website.
9. Children’s Privacy
Digi Sports is designed for users aged 18 and older. We do not knowingly collect data from individuals under 18. If we become aware that a minor has submitted personal data, we will promptly delete that information. If you believe we have collected data from a minor, please contact us at support@digifantasysports.shop.
10. Your Rights Over Your Data
As a user, you have several rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Update or correct any inaccurate data.
- Right to Deletion: Request that we delete your personal data.
- Right to Restrict Processing: Request that we limit how your data is processed under certain circumstances.
- Right to Data Portability: You can request that your data be transferred to another service provider in a structured, commonly used format (e.g., CSV file).
- Right to Withdraw Consent: Withdraw your consent to data collection or processing at any time.
To exercise any of these rights, please contact us at support@digifantasysports.shop.
11. International Data Transfers
Your personal data may be transferred to countries outside India where our third-party providers are located. We ensure that appropriate safeguards, such as encryption and data protection agreements, are in place to protect your information when it is transferred internationally.
12. Opt-Out Mechanism for Marketing Communications
You have the right to opt-out of marketing communications at any time. You can do this by:
- Unsubscribing from emails: Click the unsubscribe link in any marketing email.
- Contacting Us: You can also contact us at support@digifantasysports.shop to stop receiving marketing messages via WhatsApp or any other channels.
13. Data Security
We take the security of your personal data seriously. We implement the following measures to protect your information:
- Encryption: We use industry-standard encryption to secure your data during transmission and storage.
- Access Control: Only authorized personnel have access to your data, and we regularly review and update our security practices.
- Regular Security Audits: We conduct regular security audits to ensure compliance with data protection laws and to ensure that our systems remain secure.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will notify you by email or by posting a notice on our website.
Last Updated: [ 05-09-2024]
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: